If you can't find the answer here, send us a quick email or call us on 01758 720674

Q: Why are our properties so cheap compared with other Agencies?
A: The is the question we are asked the most often! We are a small, independent Agency, with direct control over our own budget. Our brochure is designed in-house and we also maintain and manage our own website. The effect of this is reduced overheads, and these savings are then, in turn, passed on to you - the hirer.

Q: Are the prices per person or for the whole cottage?
A: All rentals, and heating costs etc. are per property.

Q: Do all properties provide bed linen?
A: No. The brochure description clearly states which properties do. Sometimes this is included in the rental, otherwise it is charged on a per bed, per booking basis.

Q: I already have annual Travel Insurance. Do I still need to pay the Cancellation Protection Scheme Fee?
A: No, you don’t, provided that you send us a copy of your Insurance document upon booking. However, you must book by phone or email and you won't be able to book online. The proof of insurance cannot be sent retrospectively.

Q: We have seen a property which we like, but it only sleeps six. Can we bring an airbed with us to accommodate additional persons?
A: Definitely not. This would invalidate the owner’s insurance and leave all parties uncovered in the event of an incident/accident at the property.

Q: Why do I need to send my Confirmation of Booking slip to the owner of the property?
A: It contains vital information about your booking, so the appropriate slip must be sent to the owner within ten days of the date it was issued by the Agency. If you don’t do this, the owner will not know what time to expect you, whether you’ve ordered any extras, whether you need a cot etc. Most importantly, some owners send out keys by post, so if they haven’t got your contact details, you won’t be able to gain access to your cottage!

Q: I have specific access requirements. How do I find out more about a property?
A: Just give us a call, we will endeavour to find out for you.

Q: My balance of hire is due. Where do I send it?
A: All payments should be made directly to the Agency. PLEASE DO NOT SEND ANY MONEY DIRECTLY TO THE PROPERTY OWNERS.

Q: Do you operate a grading system?
A: No, we don’t. Each property has been inspected by us but the actual rentals are, ultimately, determined by the property owners themselves

Q: Can I book a short break at any time of the year?
A: The price quoted is for a maximum of any 3 nights within the D price band only. However, if your request is of a last-minute nature, we may be able to arrange a last-minute break for you during other price bands - this would entail our negotiating a price with the owner, for you.

Q: How can I find out if a property is available on a certain date?
A: Use our online Availability Search facility. If you've been sent a brochure in the post, start by looking at the availability listing included with it. If the number of the property you require is not shown on the list, then it is not available on that date. If the number is shown, then it’s likely to be available, provided no one else has made a provisional booking in the meantime. Sorry to state the obvious, but you wouldn’t believe the number of people who get this one wrong! If you've had your brochure for a while, or have just downloaded the PDF version, and want us to email you an up to date list, we'll be happy to do so.

Q: I’m paying for my holiday in full. Do I still need to pay the Cancellation Protection Scheme Fee?
A: No, you don’t, but you should be aware that you will not be covered for cancellation and will not be eligible for any refund should you be forced to cancel your holiday.

Q: What time can we arrive at our holiday cottage?
A: All bookings run from 3 p.m. on the day of arrival to 10 a.m. on the day of departure. These times must be strictly adhered to, to allow cleaning time between lets.

Q: Are dogs allowed on beaches?
A: Dogs can be taken onto almost all of Gwynedd’s beaches throughout the year. However between the 1st of May and 30th September some sections of some beaches have dog exclusion areas. Dogs are allowed on the beach either side of these restriction areas, which are clearly sign posted. Maps illustrating these areas are present on notice boards located at the beach entrances. For further information, please contact Gwynedd Council’s Maritime Officer on 01758-704066

Q: How can I find where a property is located?
A: You'll find external links to Google Map on each page.  These will give you a very good guide as to a property's general location, but at the larger zoom levels, we can not guaranteed 100% accuracy.

Q: What are your office hours?
A: See our Contact Details.

Q: What are Couples Discounts?
A: A Couples Discount applies if there are only two people. It does not apply in the case of two adults plus child/children.

Q: Who is behind Nefyn Holidays?
A: Nefyn Holidays was established in 1971 and has been run by its current partners, Jean Bunford and Gwerfyl Thomas for the past 20 years.

Q: What is meant by a Security Deposit?
A: Some owners charge a Security Deposit, and where they do it will be clearly stated in the brochure description. This takes the form of a cheque, made payable to, and sent to the property owner within 2 weeks of your holiday. The money will be returned to you after the owner has had reasonable time to check the property. The owners reserve the right to refuse admission to their property if you haven’t complied with this request.

Q: What is your policy on Pets?
A: Where pets are accepted they must not be allowed in the bedrooms, or on the furniture. On no account should they be left alone in the properties.

Q: What's the procedure if I am forced to cancel my holiday?
A:The Agency must be informed of any cancellation by telephone and notified in writing by Recorded Delivery within 7 days of the event causing cancellation. Written evidence, e.g. Doctor’s letters, (originals, not photocopies) must accompany your letter, and must arrive not later than 3 days prior to the start of your holiday. If your cancellation is of a lastminute nature, we will use our best endeavours to re-let the property and, should we be successful in doing so, will, as a goodwill gesture, refund as much of your money as we can, taking account any discounts/incentives we may have to offer to re-let the week(s). Please note that the Booking Fee and Cancellation Protection Scheme Fee are non-refundable in the event of a cancellation by the Hirer. There is also an non-refundable element of £50 per cancelled booking. More details on our Smallprint page.

Q: What if I'm unhappy with a property?
A: We hope you won't be, but if you have any complaints about a property, you should contact the Property Owner during your stay. It is the Property Owner’s sole responsibility to deal with all matters arising from the provision of the accommodation. See 'Complaints Procedure' on the Smallprint page.

Q: Why can't I book a short break, or take advantage of Couples Discounts online?
A: Because our booking software won't allow it!