Holiday Cottages In Snowdonia and on the Lleyn Peninsula, North Wales

On this page you will find details of our Conditions of Booking and our Complaints Procedure.

CONDITIONS OF BOOKING

•    Nefyn Holidays (hereinafter called “the Agency”) acts as Booking Agents only for the Property Owners (hereinafter called “the Owners”). As Agents for the Owners the Agency is authorised to conclude a binding contract between the Owners and the Hirer.  As the Agency acts as Agents only  the Agency will not under any circumstances be held responsible for any loss, damage, injury, accident, or inconvenience whatsoever, caused as a result of the letting of any property.  Such liability, if any, rests with the Owners who are directly responsible to the Hirers.
•    Every property has been inspected by the Agency, and at the time of inspection, was found to be in a good and acceptable standard for letting.  However, the Agency makes no warranties as to the state or condition of any property and shall be under no liabilities whatsoever in respect of any such lettings or conditions thereof.  Complaints as regards this must be made directly to the Owners as per our Complaints Procedure.
•    For the purposes of The Consumer Protection the Furniture and Furnishings (fire) Safety Regulations 1988 (as amended) there exists no contract between the Agency and the Hirer, the contract to rent a property exists only between the Property Owner and the Hirer.  The Agency acts solely to find hirers for the owners and to manage an agreement for the booking of the property.  The Agency is not making a supply of furniture.
•    As soon as the booking and receipt of the deposit is confirmed in writing by the Agency, the Hirer becomes responsible for the full hire fee of that property, and undertakes to pay the balance of the hire fee by the date shown on the Confirmation of Booking Form.  This payment must be made to the Agency, not to the Property Owner.
•    When the Agency issues a Confirmation of Booking, it does so on behalf of the Property Owner.  No contract exists between the Agency and the Hirer.  The contract entered into is between the Property Owner and the Hirer and therefore all complaints must be directed to the property owners, as per our Complaints Procedure opposite.
•    At its discretion, the Agency will levy a charge of £10 for the reissuing of documents e.g. confirmation of booking, directions, etc.  It will also levy a charge of £30 if any changes are made to the booking once it has been confirmed, in writing, by the Agency.
•    The Agency is not in a position to ensure the acceptance, by the Owners, of any particular applicant as their tenant.  In this event, the deposits and fees will be returned to you without delay, unless an alternative choice will be acceptable to the applicant.
•    In the event of a cancellation which meets the criteria as detailed under Basic Cancellation Cover opposite, there is a non-refundable element of £75 per cancelled week.   The Booking Fee is also forfeited.
•    As the Hirer has booked the accommodation for holiday purposes only, the Hirer will enjoy no security of tenure as tenant.
•    All bookings are from Saturday to Saturday unless otherwise stated in the brochure, and from 3 p.m. on the day of arrival to 10 a.m. on the day of departure.  If departure is delayed, the Owner reserves the right to re-enter the property.
•    The brochure states the number of persons allowed in each property and this permitted number must not be exceeded.  The exact number of the party must be stated on the Booking Form, and the Owners are under no obligation to accept a greater number, even if there is room available at the property.  The Owners reserve the right to make an additional charge for extra persons not stated on the Booking Form.  The Agency must be notified, in writing, of any changes whatsoever in the booking.  Should you wish to have day visitors joining you, the Owner’s prior permission must be sought as certain public liability and house insurance policies are quite restrictive in this respect.
•    Where pets are allowed, they must be house-trained, kept under strict control, and not allowed on furniture or to foul the gardens.  On no account may pets be left, unattended, in any of the properties.
•    The Hirer agrees to leave the property in a clean and tidy condition, and to confirm that he/she, and all members of the party individually, will be responsible for reimbursing the Owners the entire cost of making good any damage caused to the accommodation and/or any effects therein.  The Owners reserve the right to make an additional charge for cleaning should the property be left in an unacceptable condition.
•    The Hirer agrees to ensure, as far as is reasonably possible, to secure the property at all times.  A charge will be made for any keys lost or mislaid by the Hirer.
•    The owner has a right to enter the property at any reasonable time to effect urgent essential repairs to the property or the fixtures and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner. In an emergency where the safety or security of the premises or the occupants is endangered, or serious damage to the property would ensue if an emergency repair were not carried out, this right may be exercised at any time of the day or night. The owner may enter the premises at any reasonable time to carry out an inspection or for other purposes.  
•    No booking is complete unless it is confirmed, in writing, by the Agency.
•    In the event of a cheque having to be represented, the Agency will make a charge of £25 to cover additional Bank Charges.
•    All prices are inclusive of V.A.T. where applicable.  The Agency reserves the right to vary the rental in the event of a change in V.A.T. rates.
•    All the information contained in this brochure is believed to be correct at the time of going to press.  The property descriptions are based on information provided by the property owners and have been authorised, by them, prior to publication.  The Agency cannot therefore be held responsible for any inaccuracies, errors or omissions contained therein.

COMPLAINTS PROCEDURE

In the unlikely event that you have any complaints about a property, you must contact the Property Owner(s) during your stay. If you feel that your complaint was not effectively dealt with, please write to the Property Owner(s) within 7 days of your return and send a copy of your letter to the Agency for our records. We will acknowledge receipt of your letter, but regret that we cannot enter into any arbitration between Owners and Hirers. As stated in our Conditions of Booking, we act only as booking agents for the property owners and the contract entered into is purely between the Property Owner and the Hirer. No contract exists between the Agency and the Hirer. It is therefore the Property Owner’s sole responsibility to deal with all matters arising from the provision of the accommodation.