If you can’t find the answer here, send us a quick email or call us on 01758 720674

Q: I don’t want to book online. What are my options?
A: You can book/pay by card over the phone, pay directly into our bank account, or the old-fashioned way – by post!

Q: Why am I getting “this email address is already in use. Please log in to continue” message?
A: Occasionally, due to GDPR rules, users who have booked online before, cannot re-use an email address on the second visit. Please either use a different email address or, if you want to keep it simple, phone us!

Q: Why are our properties so cheap compared with other Agencies?
A: The is the question we are asked the most often! We are a small, independent Agency, with direct control over our own budget. We design everything in-house and we also maintain and manage our own website. The effect of this is reduced overheads, and these savings are then, in turn, passed on to you – the hirer.

Q: Are the prices per person or for the whole cottage?
A: All rentals, and heating costs etc. are per property, per week.

Q: Do all properties provide bed linen?
A: No. The brochure description clearly states which properties do. Sometimes this is included in the rental, otherwise it is charged on a per bed, per booking basis.

Q: Are towels provided in all properties?
A: No, towels are not usually provided unless it specifically says so in the brochure description.

Q: We have seen a property which we like, but it only sleeps six. Can we bring an airbed with us to accommodate additional persons?
A: Definitely not. This would invalidate the owner’s insurance and leave all parties uncovered in the event of an incident/accident at the property.

Q: Why do I need to send my Confirmation of Booking slip to the owner of the property?
A: It contains vital information about your booking, so the appropriate slip must be sent to the owner within ten days of the date it was issued by the Agency. If you don’t do this, the owner will not know what time to expect you, whether you’ve ordered any extras, whether you need a cot etc. Most importantly, some owners chose to contact hirers with KeySafe codes, so if they haven’t got your contact details, you won’t be able to gain access to your cottage!

Q: I have specific access requirements. How do I find out more about a property?
A: Just give us a call, we will endeavour to find out for you.

Q: My balance of hire is due. Where do I send it?
A: All payments should be made directly to the Agency. PLEASE DO NOT SEND ANY MONEY DIRECTLY TO THE PROPERTY OWNERS.

Q: Do you operate a grading system?
A: No, we don’t. Each property has been inspected by us but the actual rentals are, ultimately, determined by the property owners themselves

Q: Can I book a short break at any time of the year?
A: Afraid not! They are for off-peak only.

Q: How can I find out if a property is available on a certain date?
A: Use our online Property Search facility.

Q: What time can we arrive at our holiday cottage?
A: In most cases, bookings run from 3 p.m. on the day of arrival to 10 a.m. on the day of departure. These times must be strictly adhered to, to allow cleaning time between lets. However, whilst COVID is with us, extended arrival times may apply and we suggest that you contact the property owner to discuss.

Q: Are dogs allowed on beaches?
A: Dogs can be taken onto almost all of Gwynedd’s beaches throughout the year. However between the 1st of May and 30th September some sections of some beaches have dog exclusion areas. Dogs are allowed on the beach either side of these restriction areas, which are clearly sign posted. Maps illustrating these areas are present on notice boards located at the beach entrances. For further information, please dowload the Gwynedd Council’s List Of Beaches, which clearly shows the dog exclusion zones.

Q: How can I find where a property is located?
A: You’ll find external links to Google Map on each page. These will give you a very good guide as to a property’s general location, but at the larger zoom levels, we can not guaranteed 100% accuracy.

Q: What are your office hours?
A: See our Contact Details.

Q: What are Couples Discounts?
A: A Couples Discount applies where two people use one bedroom. It does not apply in the case of two adults plus child/children or if a couple wants to use separate bedrooms.

Q: What is your policy on Pets?
A: Where pets are accepted they must not be allowed in the bedrooms, or on the furniture. On no account should they be left alone in the properties. Any uncleared fouling of the grounds may result in the property owners refusing return bookings from those hirers who do not adhere to these rules.

Q: What’s the procedure if I am forced to cancel my holiday?
A:The Agency does not offer cancellation insurance. Once you make a booking, you are legally bound to pay for the holiday in full. We strongly recommend you take out travel insurance. Please send us the claim form provided by your insurers and we will complete and return.

Q: What if I’m unhappy with a property?
A: We hope you won’t be, but if you have any complaints about a property, you should contact the Property Owner during your stay. It is the Property Owner’s sole responsibility to deal with all matters arising from the provision of the accommodation. See ‘Complaints Procedure’ on the Smallprint page.