On this page you will find details of our Conditions of Booking and our Complaints Procedure.

Conditions of Booking

• Nefyn Holidays Ltd hereinafter called “the Agency”) acts as Booking Agents only for the Property Owners (hereinafter called “the Owners”). As Agents for the Owners the Agency is authorised to conclude a binding contract between the Owners and the Hirer. As the Agency acts as Agents only the Agency will not under any circumstances be held responsible for any loss, damage, injury, accident, or inconvenience whatsoever, caused as a result of the letting of any property.
• Every property has been inspected by the Agency, and at the time of inspection, was found to be in a good and acceptable standard for letting. However, the Agency makes no warranties as to the state or condition of any property and shall be under no liabilities whatsoever in respect of any such lettings or conditions thereof.
• Complaints about a property must be discussed with the Property Owner(s) during the holiday. It is the Property Owner’s sole responsibility to deal with all matters arising from the provision of the accommodation. The Agency cannot enter into arbitration between Owners and Hirers.
• As soon as the booking is confirmed in writing by the Agency, the Hirer becomes responsible for the full hire fee and undertakes to pay the balance of the hire fee by the date stated on the Confirmation of Booking Form. The Hirer is responsible for paying the full hire fee even if he/she later cancels the holiday. No cancellation insurance is offered or included in the holiday price. Travel insurance is solely the responsibility of the Hirer.
• When the Agency issues a Confirmation of Booking, it does so on behalf of the Owner. No contract exists between the Agency and the Hirer. The contract entered is between the Property Owner and the Hirer. The Agency acts solely to find hirers for the Owners and to manage an agreement for the booking of the property.
• The Agency is not in a position to ensure the acceptance, by the Owners, of any particular Hirer as their tenant. In this event, the deposits and fees will be returned unless an alternative choice will be acceptable to the Hirer.
• The accommodation is for holiday purposes only; therefore the Hirer will enjoy no security of tenure as tenant.
• All standard days for bookings are from Saturday to Saturday unless otherwise stated on the website. The arrival time is 15.00hrs and the typical departure time is 10.00hrs. Where this differs, times are clearly stated on the directions and information sheet about the property which is issued when the holiday balance is paid. If departure is delayed without agreement from the Owner, he/she reserves the right to re-enter the property.
• The website states the number of persons allowed in each property and this permitted number must not be exceeded. The exact number of the party must be stated on the Booking Form, and the Owners are under no obligation to accept a greater number, even if there is room available at the property. The Owners reserve the right to make an additional charge for extra persons not stated on the Booking Form. The Agency must be notified, in writing, of any changes whatsoever in the booking.  Should you wish to have day visitors joining you, the Owner’s prior permission must be sought.
• Where pets are allowed, they must be house-trained, treated for flees, kept under strict control, and not allowed on furniture or to foul the gardens. On no account may pets be left, unattended, in any of the properties.
• The Hirer agrees to leave the property in a clean and tidy condition, and to confirm that he/she, and all members of the party individually, will be responsible for reimbursing the Owners the entire cost of making good any damage caused to the accommodation and/or any effects therein. The Owners reserve the right to make an additional charge for cleaning should the property be left in an unacceptable condition.
• The Hirer agrees to ensure, as far as is reasonably possible, to always secure the property. A charge will be made for any keys lost or mislaid by the Hirer.
• The owner has a right to enter the property at any reasonable time to effect urgent essential repairs to the property or the fixtures and fittings of the property and this right extends to any tradesperson or maintenance worker appointed by the owner. In an emergency where the safety or security of the premises or the occupants is endangered, or serious damage to the property would ensue if an emergency repair were not carried out, this right may be exercised at any time of the day or night. The owner may enter the premises at any reasonable time to carry out an inspection or for other purposes.
• In the event of a payment having to be re-presented, the Agency will make a charge of £25 to cover additional Bank Charges.
• All the information contained on this website is believed to be correct. The property descriptions are based on information provided by the property owners and have been authorised, by them, prior to uploading to the website. The Agency cannot therefore be held responsible for any inaccuracies, errors or omissions contained therein.

Complaints Procedure

In the unlikely event that you have any complaints about a property, you must contact the Property Owner(s) during your stay. If you feel that your complaint was not effectively dealt with, please write to the Property Owner(s) within 7 days of your return and send a copy of your letter to the Agency for our records. We will acknowledge receipt of your letter, but regret that we cannot enter into any arbitration between Owners and Hirers. As stated in our Conditions of Booking, we act only as booking agents for the property owners and the contract entered is purely between the Property Owner and the Hirer. No contract exists between the Agency and the Hirer. It is therefore the Property Owner’s sole responsibility to deal with all matters arising from the provision of the accommodation.